Large language models (LLMs) have real-world, highly effective use cases in numerous industries. Here, we explore the top LLM use cases for 2024, focusing on three leading LLM providers: OpenAI GPT, Mistral Mixtral, and Anthropic Claude closing off with successful use cases with Nebuly. Each use case highlights the industry, benefits for users and businesses, and why it offers a great user experience.

OpenAI GPT Use Cases

1. Customer Service: Enhancing Developer Productivity

• Company: GitHub
• Industry: Software Development
• Benefits for Users and User Experience: Developers receive real-time coding suggestions, creating a faster coding experience and saving mental energy for more creative parts of programming.
• Benefits for Businesses: Increases developer productivity, accelerates product development, and reduces time-to-market.

2. AI Adoption: Company-Wide Implementation

• Company: Moderna
• Industry: Healthcare
• Benefits for Users and User Experience: Reduces diagnostic errors and patient waiting times, leading to quicker and more accurate diagnoses, and providing a seamless experience for healthcare professionals and patients alike.
• Benefits for Businesses: Achieves 100% AI adoption and proficiency, fostering a culture of collective intelligence and continuous improvement.  Streamlines research, legal, manufacturing, and commercial processes, maximizing operational efficiency and reducing time-to-market for new products.

3. Shopping Assistants: Personal Shopping Assistance

• Company: Klarna
• Industry: E-commerce
• Benefits for Users and User Experience: Provides personalized shopping recommendations and streamlined purchase processes, making the shopping journey more interactive and tailored to individual preferences.
• Benefits for Businesses: Increases customer engagement and sales, reduces cart abandonment rates.

Mistral Mixtral Use Cases

1. Marketing: Personalized Promotions

• Company: Orange
• Industry: Telecommunications
• Benefits for Users and User Experience: Receives tailored promotional messages that are more relevant to their interests and needs, enhancing customer satisfaction.
• Benefits for Businesses: Increases conversion rates and customer engagement, driving sales and revenue growth.

2. Logistics: Internal Personal Assistant

• Company: CMA CGM
• Industry: Logistics
• Benefits for Users and User Experience: Provides employees with a versatile assistant for document management, translation, and summarization, improving productivity and simplifying complex tasks.
• Benefits for Businesses: Streamlines internal processes, reduces time spent on administrative tasks, and enhances operational efficiency.

3. Software Development: Real-Time AI Applications

• Company: MongoDB
• Industry: Technology
• Benefits for Users and User Experience: Developers can create sophisticated, real-time AI applications with enhanced performance and efficiency, resulting in more innovative and effective applications.
• Benefits for Businesses: Provides a competitive edge by enabling the development of cutting-edge AI solutions, reducing development time and cost.

Anthropic Claude Use Cases

1. Search Engine: Factual and Relevant Answers

• Company: Perplexity
• Industry: Search Engine
• Benefits for Users and User Experience: Delivers accurate, comprehensive answers to user queries, enhancing the search experience with fast and reliable responses.
• Benefits for Businesses: Balances cost and performance, providing high-quality service to both free and paid users.

2. Entertainment: Script Analysis

• Company: Jumpcut
• Industry: Entertainment
• Benefits for Users and User Experience: Provides comprehensive script coverage, capturing nuances and subtext, enhancing the decision-making process for creative projects.
• Benefits for Businesses: Saves time and resources, enabling studios and production companies to find high-quality scripts faster.

3. Coding Assistance: Enhancing Developer Workflows

• Company: Sourcegraph
• Industry: Software Development
• Benefits for Users and User Experience: Offers context-aware code suggestions, improving coding efficiency and accuracy, and providing a smoother coding experience.
• Benefits for Businesses: Accelerates development cycles, reduces coding errors, and enhances overall software quality.

Nebuly Use Cases

Shopping Assistants: Improving Conversation To Order Rates

• Company: TextYess
• LLM in use: OpenAI GPT-4o
• Industry: E-commerce
• Benefits for Users and User Experience: Receives more accurate and engaging interactions with AI shopping assistants, improving the shopping experience with a more interactive and responsive AI assistant.
• Benefits for Businesses: Reduces the time spent analyzing user interactions and enhances the quality of AI responses, leading to higher conversion rates and customer satisfaction.’

TextYess leveraged Nebuly to improve its AI shopping assistants by automatically flagging suboptimal responses and providing insights into user interactions. This allowed TextYess to reduce negative interactions by 63% and save 90% of the time spent analyzing conversations, resulting in a more engaging and effective AI shopping assistant. Read the full case study here.

Embrace LLM Innovation and Lead the Future

In conclusion, LLM applications are transforming operations and customer interactions across various industries. Leveraging LLM capabilities can lead to significant efficiency gains, cost reductions, and enhanced user experiences.

Great LLM use cases like the ones above should inspire you to innovate. Don’t be discouraged by their complexity or scale. Many groundbreaking applications started with simple ideas and evolved through experimentation and persistence. Take a cue from these successes, get started, and become a leader in taking LLMs into use.

Leveraging Nebuly for AI Customer Experience

Nebuly helps businesses analyze every user interaction with LLM-based applications. By leveraging Nebuly, companies can gain valuable insights to continuously improve and personalize their LLM experiences, ensuring that every customer touchpoint is optimized for maximum engagement and satisfaction. If you're interested in enhancing your LLM user experience, we'd love to chat. Please schedule a meeting with us today HERE.

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