“I used to have to rely entirely on user interviews to understand what users were trying to accomplish with our copilots. While hearing from end-users is very valuable and we will continue to do so, the process is not scalable due to time constraints. With Nebuly, we can validate findings from user surveys, but most importantly we can extend our intelligence to 100% of our chatbot users with just one click.
Now, I have the ability to analyze any AI project at any time in as much detail as I need. In fact, with Nebuly I can zoom out to understand what topics are trending across different projects, but I can also drill down to a specific user intent while understanding the user sentiment. Nebuly’s platform is incredibly flexible.”

Andrea RussottoIT Artificial Intelligence / Generative AI and Prompt Engineering

“User surveys are great in some ways, but research also shows that they introduce an element of bias. Nebuly takes bias out of the equation with their unobtrusive and fully automated feedback collection process.
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Their approach of capturing the dissatisfaction of chatbot users based on their response to model generations makes so much sense, because it replicates what we humans do every time we talk. With Nebuly, we have data we can trust to prioritize LLM improvements based on real user feedback.”

Pasquale MorraIT Artificial Intelligence / IT AI Platform and Architecture

“As strange as it sounds, the business stakeholders driving AI use cases had zero visibility into how these initiatives were going. Every time they had a question, it ended up on our plate in the AI team - and we didn’t have much visibility ourselves. With Nebuly, we were able to easily share relevant insights with all stakeholders, who now have a clear picture of why, and how, their AI use cases are being used in production.
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Our stakeholders love it, and it also significantly reduces the reporting burden on the AI team, allowing us to focus on rolling out new initiatives. It’s a win-win.”

Andrea RussottoIT Artificial Intelligence / Generative AI and Prompt Engineering