Use cases
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AI Agents

Summary

D-ID, a leading AI Agent platform, enables customers to build highly personalized AI Agents with specific knowledge tailored to each use case.

Use case

AI Agents and Avatars

Sector

Synthethic media

llM in use

ChatGPT-4o or chosen by customer

Nov 12, 2024
D-ID partners with Nebuly
to unlock User Insights for its GenAI products
D-ID empowers millions of AI-human interactions. Each customer use case is different and each conversation is unique. D-ID wanted to add capabilities that efficiently and securely surface insights from AI Agent conversations to their end customers.

Through the partnership with Nebuly, D-ID launched a new key feature that surfaces actionable insights from the interactions between each custom-built AI Agent and end users.

Solution.

With Nebuly, the D-ID platform offers a unique 
combination of tools to:
• Create highly-interactive custom AI Agents.
• Insights on how users are interacting with the agents.
• Continuously improve AI Agents based 
on user insights.
“A really powerful application of Nebuly for D-ID Agents is to detect and fill in gaps in the knowledge of agents. Nebuly provides actionable insights when an agent can’t answer a question, and enables D-ID customers to update the agent’s knowledge base to ensure that end users will getthe right response going forward.””

Cassius D’HelonAI Product Management

Partnering with Nebuly, D-ID enable their customers to get:

Visibility into the most common conversation topics between end users and AI Agents.

Actionable user feedback and insights that highlight reactions and user sentiment. These can be used to continuously improve the AI Agents.

Analytics for interactions, feedback, and user numbers 
for conversation topics.

Customer Journey.
“We evaluated various LLM insights tools and chose Nebuly for their outstanding responsiveness and ability to customize insights quickly for our needs. The performance of their LLM detection for user intents and negative feedback exceeded expectations with great accuracy. Additionally, Nebuly provided the white-labeling capabilities we needed to integrate their insights engine into the D-ID platform.”

Cassius D’HelonAI Product Management

STEP #01
Detailed comparison
D-ID thoroughly reviewed and compared 25 tools before selecting Nebuly for their LLM analytics and insights engine.
STEP #02
POC 
kickoff
POC kickoff with a batch dataset and closely working with Nebuly to review the performance and results.
STEP #03
Connect and start analyzing
Connect and start analyzing live results offering a Nebuly-powered Insights dashboard initially to a selected set of customers.
Ready to get started?
Start exploring now.
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